Effective Date: 26 August 2026
Last Updated: 26 August 2026
At Icona London, a brand of Ronak Group, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit iconalondon.com, contact us, submit a business inquiry, request a quotation, communicate with our sales team, or otherwise interact with Icona London.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Icona London is a global consumer goods brand of Ronak Group, providing products and business solutions across categories including personal care, baby care, home care, household products, wellness products, electrical products, home appliances, lifestyle products, and related consumer goods.
For privacy-related enquiries, you may contact us at:
Icona London – Brand of Ronak Group
Ronak Group Building
Gotri Road, Next to Nilgiri Terrace
Gadapura, Hari Nagar
Vadodara, Gujarat 390021
India
Email: contact@ronak.global
Phone / WhatsApp: +91 99985 69923
Website: iconalondon.com
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
2.1 Information You Provide Directly
When you submit an enquiry, request a quotation, contact our sales team, apply to become a distributor, or communicate with us, you may provide information such as:
- Full name
- Company name
- Business name
- Email address
- Phone number
- WhatsApp number
- Country or region
- Business type
- Product interests
- Product categories
- Order quantities
- Distribution requirements
- Private-label or OEM/ODM requirements
- Shipping or destination information
- Information contained within your message or enquiry
- Any documents or other information you voluntarily provide
You are responsible for ensuring that the information you submit is accurate and that you have the authority to provide it.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Referring website
- Pages visited
- Date and time of visits
- Time spent on pages
- Website interactions
- Device identifiers
- Cookie identifiers
- Traffic and usage information
This information may be collected through cookies, server logs, analytics technologies, and similar tools.
3. How We Use Your Information
We may use personal information for purposes including:
Business Enquiries
To:
- Respond to product enquiries
- Provide quotations
- Process bulk-order requests
- Respond to distributor applications
- Handle wholesale enquiries
- Respond to private-label enquiries
- Provide product specifications
- Discuss pricing, packaging, quantities, availability, and shipping
- Communicate regarding potential business relationships
Customer and Business Support
To:
- Respond to questions
- Provide sales assistance
- Provide product information
- Handle after-sales communications
- Maintain communication with customers, distributors, importers, wholesalers, and business partners
Website Operations
To:
- Operate and maintain our website
- Improve website functionality
- Understand website usage
- Improve website navigation and user experience
- Diagnose technical problems
- Protect the website against fraud, abuse, spam, and security threats
Marketing and Business Development
Where legally permitted, we may use your contact information to:
- Inform you about products
- Send company updates
- Share catalogues
- Communicate new product launches
- Provide wholesale or distributor opportunities
- Send relevant B2B marketing communications
You may ask us to stop sending promotional communications at any time.
Legal and Compliance Purposes
We may process information where necessary to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Protect our legal rights
- Prevent fraud or misuse
- Enforce agreements
- Resolve disputes
- Protect customers, business partners, employees, and the public
4. Legal Bases for Processing
Where applicable data-protection laws require a legal basis for processing personal information, we may rely on one or more of the following:
- Your consent
- Steps necessary to respond to your request before entering into a business relationship
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
- Protection of legal rights
- Other grounds permitted under applicable law
Our legitimate interests may include operating and improving our business, responding to enquiries, maintaining business relationships, protecting our systems, preventing fraud, and developing our products and services.
5. Business Enquiry Forms
Our website contains forms through which businesses and individuals may request information.
Information submitted through these forms may include:
- Full name
- Company name
- Email address
- Phone or WhatsApp number
- Country
- Business type
- Product requirements
- Message or enquiry details
We use this information primarily to review your request and contact you regarding your enquiry.
Submitting an enquiry does not automatically create a contractual relationship between you and Icona London or Ronak Group.
6. WhatsApp and Third-Party Communication Services
Our website may provide links allowing you to contact our team through WhatsApp or other third-party communication platforms.
When you choose to communicate through a third-party service, that service may independently collect or process information according to its own privacy policy and terms.
Icona London does not control the privacy practices of independent third-party platforms.
We recommend reviewing the applicable privacy policies before providing personal information through those services.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve performance, and protect website security.
Cookies may include:
Essential Cookies
Required for basic website functionality, security, forms, navigation, and related services.
Analytics Cookies
Used to understand how visitors interact with the website, such as which pages are visited and how users navigate the site.
Functional Cookies
Used to remember preferences or provide additional website functionality.
Marketing Cookies
Where implemented and legally permitted, these may help measure advertising performance or provide more relevant marketing.
You may control or delete cookies through your browser settings.
Disabling certain cookies may affect some website functions.
Where required by applicable law, we will seek consent before placing non-essential cookies.
8. Analytics
We may use website analytics or performance-monitoring services to understand how visitors use our website.
These services may process information such as:
- IP address
- Device information
- Browser information
- Pages viewed
- Session duration
- Referral source
- Approximate location
- Website interactions
Analytics information is generally used to improve website performance, content, search visibility, usability, and customer experience.
9. How We Share Information
We do not sell personal information to third parties.
We may share information where reasonably necessary with trusted service providers and business partners that help us operate our website and business.
These may include:
- Website hosting providers
- IT and security providers
- Website developers
- Cloud service providers
- Email service providers
- CRM or customer-management providers
- Analytics providers
- Marketing service providers
- Logistics partners
- Freight and shipping providers
- Professional advisers
- Accountants
- Auditors
- Legal advisers
- Business affiliates and authorized representatives
Such parties may receive information only where necessary for the relevant service or legitimate business purpose.
We may also disclose personal information where required by law, court order, government request, regulatory requirement, or where reasonably necessary to protect our rights or prevent fraud and misuse.
10. International Data Transfers
Icona London conducts business internationally and may communicate with customers, distributors, suppliers, importers, and service providers in different countries.
As a result, personal information may be processed or accessed outside the country in which you are located.
Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.
Different countries may have different data-protection laws.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
- The nature of your enquiry
- Our ongoing business relationship
- Contractual requirements
- Business-record requirements
- Tax or accounting obligations
- Legal requirements
- Dispute-resolution needs
- Security and fraud-prevention requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
12. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Unauthorized disclosure
- Modification
- Destruction
However, no internet transmission, electronic communication, website, or storage system can be guaranteed to be completely secure.
You should therefore exercise reasonable care when transmitting personal information online.
13. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request restriction of processing
- Request information regarding how your data is processed
- Request portability of certain information
- Opt out of certain marketing communications
- Lodge a complaint with an applicable data-protection authority
These rights may be subject to legal limitations and exceptions.
To exercise an applicable privacy right, contact:
We may request reasonable information to verify your identity before responding to certain requests.
14. European Economic Area, United Kingdom and Similar Privacy Rights
Visitors from jurisdictions with comprehensive privacy laws, including the European Economic Area and United Kingdom, may have additional rights under applicable data-protection legislation.
Where such laws apply, we process personal data based on appropriate legal grounds and provide applicable rights regarding access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
Where processing relies on legitimate interests, we consider the interests and privacy rights of affected individuals.
15. India Privacy Rights
Where applicable, personal information relating to individuals in India will be processed in accordance with applicable Indian data-protection and information-technology requirements.
Individuals may contact us regarding access, correction, deletion, withdrawal of consent, grievances, or other rights available under applicable law.
Requests may be sent to:
16. Marketing Communications
If you provide your contact information during a business enquiry, we may contact you regarding that enquiry and, where permitted, related Icona London products, services, catalogues, distributor opportunities, or business updates.
You may request that promotional communications stop at any time by:
- Using an unsubscribe mechanism where provided; or
- Contacting us at contact@ronak.global
Even if you opt out of marketing communications, we may continue sending necessary transactional, legal, service-related, or enquiry-related communications.
17. Children’s Privacy
Our website is primarily intended for business customers, distributors, wholesalers, retailers, importers, suppliers, and other commercial users.
Our website is not intended to knowingly collect personal information directly from children.
Although Icona London offers products within baby and children’s product categories, those products do not mean that our website is directed toward children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.
18. Third-Party Websites
Our website may contain links to third-party websites, social networks, messaging platforms, maps, videos, or other external services.
We are not responsible for the privacy, security, availability, or content practices of independent third-party websites.
Accessing an external website is subject to that website’s own terms and privacy policy.
19. Social Media
Icona London may maintain profiles on social-media platforms.
When you interact with us through social media, both Icona London and the relevant social-media provider may process information regarding your interaction.
Social-media platforms operate under their own privacy policies, which we encourage you to review.
20. Business Transfers
If Icona London, Ronak Group, or relevant business operations undergo a merger, restructuring, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction where permitted by law.
Any successor organization may continue to process the information in accordance with applicable privacy requirements.
21. Automated Decision-Making
Unless otherwise specifically disclosed, we do not intend to make decisions producing significant legal or similar effects about website visitors solely through automated processing.
Website analytics, spam protection, security systems, or marketing technologies may nevertheless use automated processes to support website operations.
22. Do Not Track Signals
Some browsers provide “Do Not Track” or similar privacy preference signals.
Because there is not always a uniform industry standard governing these signals, our website’s response may depend on the technologies and services currently implemented.
Where applicable law requires recognition of specific browser-based privacy preferences, we will take reasonable steps to comply.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website
- Changes to our business practices
- New technologies
- New services
- Changes in legal or regulatory requirements
When the Privacy Policy is updated, the Last Updated date displayed at the top of this page will be revised.
We encourage visitors to review this page periodically.
24. Contact Us
If you have questions, privacy requests, complaints, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:
Icona London
Brand of Ronak Group
Ronak Group Building
Gotri Road, Next to Nilgiri Terrace
Gadapura, Hari Nagar
Vadodara, Gujarat 390021
India
Email: contact@ronak.global
Phone / WhatsApp: +91 99985 69923
Website: iconalondon.com
We will review privacy-related enquiries and respond in accordance with applicable legal requirements.